Refund policy

Returns & Refunds

Can I return an item?

Yes. If you purchased an item from us online, you may request a return within 14 days of receiving your order, subject to the exclusions set out below.

To request a return, please contact us at returns@blxckkpopstore.com. Once you have notified us that you wish to return an item, you will have a further 14 days to send it back to us.

Items should be returned in the same condition in which they were received, with all original packaging, accessories and inclusions where applicable. We reserve the right to reduce the amount refunded if an item has been used, damaged or handled beyond what would reasonably be necessary to inspect it.

 

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, incorrect or significantly different from its description, please contact us at returns@blxckkpopstore.com as soon as possible.

Please include your order number and clear photographs of the issue where possible.

If the item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange the appropriate return and cover the reasonable cost of returning the item.

For pre-loved items, any wear, damage or imperfections that were clearly stated or shown in the product listing before purchase will not be considered a fault.

 

Change-of-Mind Returns

If you change your mind, you may request a return within 14 days of receiving your order, unless the item is excluded from change-of-mind returns.

You will be responsible for the cost of return postage.

If we provide you with a prepaid postage label, the cost of that label will be deducted from your refund.

Where required by law, your original standard delivery charge will also be refunded. If you chose a more expensive or express delivery option, any amount above our standard delivery charge will not be refunded.

 

Items That Cannot Be Returned for a Change of Mind

Certain products may be excluded from change-of-mind returns where permitted by law, including:

  • Sealed CDs, DVDs or software once they have been unsealed

  • Personalised or custom-made products

  • Sealed goods that cannot be returned for health or hygiene reasons once opened

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

 

How to Request a Return

  1. Email returns@blxckkpopstore.com and include:

    • Your order number

    • Full name

    • Postcode

    • The item or items you wish to return

    • Your reason for requesting the return

    • Photographs where the item is damaged, faulty or incorrect

  2. Please wait for confirmation from us before sending your order back. We aim to respond within 3 working days.

  3. If your return is accepted, we will provide you with return instructions and, where applicable, a prepaid postage label.

  4. Please package the item securely and return it according to the instructions provided.

  5. Once your return has been received, we will inspect the item and process your refund.

  6. If we provided a prepaid return label for a change-of-mind return, the cost of the return postage will be deducted from your refund.

Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.

Last updated: 24 August 2026